Frequently Asked Questions
Everything you need to know about your Club L London experience.
How long does shipping take for UK and international orders?
We offer several shipping options including Next Day Delivery for the UK if ordered before 9pm. International shipping typically takes 3-7 working days depending on the destination and the shipping method selected at checkout.
What is your return policy?
We hope you love your purchase, but if not, you can return items within 14 days of receipt. All items must be unworn, with original tags attached and in their original packaging to be eligible for a refund.
How do I know which size to order?
Our garments are designed to fit true to size; however, we provide a comprehensive Size Guide on every product page to help you find your perfect fit based on your specific measurements.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor its progress.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay, allowing you to shop with flexibility.
What should I do if my item is faulty?
We pride ourselves on high-quality craftsmanship, but if you receive a faulty item, please contact our Customer Care team immediately with your order number and photos of the fault so we can resolve it for you.